New Jersey Rental Agency Fined $80K for Violating Consumer Fraud Act
Drivo Rent-A-Car has agreed to pay $80,000 to resolve consumer complaints.
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Drivo Rent-A-Car, which operates locations at Newark and John F. Kennedy airports, has agreed to pay $80,000 in fines to resolve consumer complaints, Patch New Jersey reports.
Prosecutors allege the discount car rental company engaged in "shady tactics" to rip off customers. The accusations include:
- inaccurately disclosing all charges a consumer would have to pay if a rental vehicle was damaged
- altering vehicle inspection records to falsely imply customers acknowledged damage to rental vehicles
- falsifying accident or incident reports
- billing mulitple consumers for the same damage to the same rental vehicle
- failing to disclose existing damage on a rental vehicle
- posting misleading online advertisements
- failing to honor rental rates agreed upon through online reservations
The rental agency has also agreed to change its policies and practices, including:
- not posting misleading advertisements
- maintaining uniform policies for the sale of rental vehicle insurance and additional merchandise
- accurately disclosing all charges a consumer will be required to pay if a rental vehicle is damaged
- reporting all pre-existing damage to consumers for acknowledgement and signature at check-out
- ensuring customers have the opportunity to inspect their rental vehicle prior to their departure
- notifying consumers in writing of any identified damage to the rental vehicle that occurred during the rental period
- providing additional training to managers and employees on the check-out and check-in procedures of rental vehicles, as well as the sale of related services or products
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