‘I have phoned 120 times’: DVLA reports further licence delays as motorists slam backlog
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The Driver and Vehicles Licensing Agency has published the most recent dates at which driving licences are currently being processed. Some drivers face a wait of up to 12 weeks for their paper application to be processed.
The longest delays are for paper applications of renewing a driving licence with a new photo, applying to change a name or address on a licence and renewals for those over 70.
These paper applications are all being processed as of September 27, 2021.
The DVLA has clarified that anyone who applied for their new licence online will already be in the application process since there are no delays with online transactions.
It advises and encourages drivers to use online services to minimise delays with applications.
Delays may also be more severe for complex applications such as those needing a medical investigation as part of the licence.
This comes as the DVLA launched a new campaign to help move customers online.
The campaign highlights the ease, speed and security of DVLA’s online services.
It is estimated that 98 percent of all taxed vehicles in the UK are taxed via the DVLA’s digital services.
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The campaign promotes three key services, aiming to target a “quick, easy and secure” way to renew at 70, renew a photocard licence and tell the DVLA when a vehicle has been bought or sold.
Despite this, many are still frustrated with the long waits they have been facing as a result of a backlog.
One driver, using the handle Helma on Twitter, replied to a tweet from the DVLA asking why it was taking so long to speak with the Government agency.
They said: “I have tried to phone 120 times today, DVLA has my licence since August 3.
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